We digitize complex processes

DCR Solutions has developed the IT solution DCR to meet the massive and steadily increasing need for better, faster and easier digitization of the knowledge workers' complex workflows and developing more user-supported IT systems

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The knowledge worker’s complex workday

1 The tasks of a knowledge worker are characterized by having a high level of complexity, involving more parties, and often changing when modifications in business requirements or legislation occur. In addition, many seemingly different tasks differ in the way they should be treated, either because something unpredictable in the process occurs or there are aspects that necessitate further activities or another process.

2 Throughout a work process, the knowledge worker must typically relate to a wide range of information, involvement of many different parties in the process and a set of business requirements, compliance and regulatory rules. These complex aspects play together and lead to an expansively increasing number of outcomes in a task, which also depends on how the employee performs the process.

3 Until now, it has been difficult to develop IT systems that can adequately support the knowledge workers in their daily work, especially because of the lack of tools to model their complex workflows. In addition, the digitization of the work processes has not been mature enough to take place agile, and the IT systems have therefore become too rigid or completely without guidance, thus unable to support the users effectively. In particular, challenges arise when business requirements or compliance and regulatory requirements, such as GDPR legislation, are changed or sharpened. You will then need to reprogram the IT system or handle the changes manually.

Restrictive IT systems

Jakob Brix, Head of Product Management and Development, KMD

 "The challenge for most case management solutions today is that most knowledge processes have many ways to the goal, and are not supported by the IT system. It is a big problem with regards to knowledge workers who constantly have their professionalism in play to solve a task. This means that there is rarely one and only one way to perform a task. But that's how today's workflow solutions are typically built up, and that's really limiting. The systems rarely feel like a help, rather the opposite."

DCR: A new world of opportunities for knowledge workers

DCR helps knowledge workers to improve their productivity by providing them with an IT solution that more closely supports their workday while helping to increase their work satisfaction and service levels towards both customers and citizens.

DCR allows knowledge workers to work agile, that is, in a way they constantly focus on the goal of the assignment and dynamically are guided towards the target by possible, allowed routes. In other words, it takes into consideration when in the process the employees must do what and they can always find one or more routes, regardless of the deviations that occur. Instead of having to follow different predetermined, simplified processes.

DCR supports knowledge workers regardless of the complexity of the environment they work in. Where the traditional IT solutions show their limitations in the form of already established processes, DCR shows the opportunities underway in the process, taking into account the current business and regulatory requirements each time a knowledge worker must take a new step.

DCR makes it possible for the knowledge workers to work within the permitted framework with all legitimate and expected options available, depending on the outcome of the previous event. They are no longer forced to follow processes which are not optimal and they don’t need to interrupt a process to work manually anymore. Instead they can unhindered use the IT solution all the way to support them with the necessary knowledge.

GPS for the knowledge workers

Car drivers everyday lives have been revolutionized by GPS in the same way as the workday of the knowledge workers will be affected by DCR.

THE CAR DRIVERS

CAR DRIVER

  • Car drivers print a predefined route description that they have to follow to the point to reach the target.

  • Car drivers must make sure that they comply with speed limits and traffic rules themselves.

  • Car drivers get lost if they differ from the original route, eg because they make a wrong turn, there are traffic jams, a road is blocked or they need to fuel the car.

CAR DRIVER WITH A GPS

  • Car drivers can focus on the target of the drive using the GPS and be guided towards the target.

  • Car drivers are automatically reminded to comply with the applicable traffic rules while driving.

  • Car drivers can easily drive from A to B, reaching their goal, even though they differ from the original route, because the GPS provides them with a suggestion for a new route, each time they differ.

THE KNOWLEDGE WORKERS

KNOWLEDGE WORKER

  • Knowledge workers must follow a specific route or simplified process to perform a specific task.

  • They use case management or industry-specific IT solutions that far from support their complex, changeable work processes sufficiently or in the right way.

  • They have to use their own experiences, input from colleagues and small memory sticks each time they are forced to deviate from the established simplified processes that the IT system supports.

KNOWLEDGE WORKER WITH DCR

  • DCR guides the knowledge workers step by step through their workflows until they reach the target.

  • They can follow an ocean of different routes or processes using the DCR-supported IT system without having to interrupt their work due to the system's constraints.

  • They can work far more efficiently and provide a better service to the customers or citizens they serve.

Faster and easier digitization

Morten Marquard, CEO of DCR Solutions

"To take full advantage of the IT systems, it's all about making it much easier and faster to digitize business processes and develop IT systems in order to get them on the market as quickly as possible. In other words, significant gains can be achieved by implementing simpler and more agile digitization processes, which also makes it much easier to make continuous adjustments to IT systems as business needs or legislation change."

Reutilization of existing case management systems

Per Andreasen, Chief Consultant - Public Digitization, Globeteam

 "DCR enables expanding the scope, and thus the value, of most case management systems, as DCR opens up for more advanced process support. Today such processes are typically performed in a variety of profession-specific systems. With DCR, you can reutilize the existing case management systems rather than investing in new business systems, which could result in significant savings, lower risk and shorter development times for customers. "

IT development without DCR

  • The individual steps in the process are highly incoherent.
  • The process description is established in one document and the flowchart in another.
  • The two documents together constitute the requirements specification which is handed over to the IT Development Department or an external IT provider.
  • The IT developers are now supposed to interpret the rules and business logic in the written documents and program it all in the IT system.
  • The users are supposed to validate the process description by reading and interpreting the requirements specification - a difficult and time-consuming task far from their daily lives, which therefore results in interpretations that differ considerably from each other.
  • The system has been programmed and the users have started working in it, the work processes must be adapted and optimized (Process Mining) by starting all over again looking at the two documents.
  • It is usually very difficult to document compliance based on regulatory and compliance requirements as most BPM solutions cannot work with real data from IT systems.

To revolutionize IT development with DCR

  • The digitization of work processes takes place in one system in one continuous process.
  • In DCR, you can both design the process model and establish the requirements specification, and thereby create a direct link between all the elements: process model, rules, flow charts, etc.
  • The business prepares business descriptions which can be used directly in the IT system without being dependent on whether IT people interpret the descriptions correctly.
  • No programming is needed in order for the processes to be digitized in DCR-supported IT systems.
  • You can involve the users in simulating the described work processes before they start using the IT system making it easy for them to figure out in advance how the system will work.
  • The simulation can be used to validate that the processes comply with compliance and regulatory requirements.
  • The validation of process models can also be done automatically.
  • DCR facilitates all business processes in the IT system, both manual and automated, performed by "digital robots" and collects valuable data which can be used for Process Mining. In this way, based on actual data, you can see how users actually work and on that basis you can start focusing on process optimization, predictability analysis, compliance, documentation, etc.
  • It is easy to implement process intelligence on "real data" in DCR for optimization of processes.

Development of IT systems to one-tenth of the price

Jakob Brix, Head of Product Management and Development, KMD

 "Anyone who has previously worked with case management systems knows that they do not necessarily support your actual needs. Most of the case management work today, which takes place in both public and private organizations, is often modeled according to a one-size-fits-all concept. Unfortunately, this idea works far better in theory than in reality. With a better support for our actual workflows, our new technology has the potential to improve productivity, efficiency, and job satisfaction. With the DCR technology, we will also be able to use the general case management systems for specific tasks, thus completely eliminating the development of new IT systems. I expect that we will be able to do that to one-tenth of what it costs today."

Better IT systems which can be developed much faster

Compliance with legislation

Thomas Hildebrandt Professor at the University of Copenhagen

The central part of DCR is to digitize requirements for work processes, such as legislation and business rules, rather than procedures and flow charts. This provides, on the one hand, traceability between the requirements and the digital solution that makes it much easier to keep the requirements and solution synchronous. On the other hand, flexibility is provided for performing processes in the optimal way that meets the requirements.

DCR 
The KnowledgeWorkflow GPS

Narrated by Thomas Hildebrandt, Associate Professor, IT University Copenhagen (ITU), Denmark

The use of DCR

Narrated by Morten Marquard, CEO, Exformatics and Thomas Hildebrandt, Associate Professor, IT University Copenhagen (ITU)

Why DCR?

Narrated by Morten Marquard, CEO, Exformatics